Frequently Asked Questions
Everything you need to know about your Rothwell San Francisco experience.
What is the standard shipping timeframe for orders?
We offer complimentary standard shipping on all domestic orders over $150. Most orders are processed within 1-2 business days and typically arrive within 3-5 business days via carbon-neutral delivery.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please use our online portal to generate a prepaid return shipping label.
How do I ensure I select the correct size?
Each product page includes a detailed size guide with specific garment measurements. If you are between sizes, we generally recommend sizing up for our tailored fits, or you can contact our San Francisco studio for personalized advice.
Where are Rothwell San Francisco garments manufactured?
We pride ourselves on ethical craftsmanship. Our collections are designed in San Francisco and produced in small batches by family-owned workshops that adhere to fair labor practices and high-quality construction standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Afterpay.
How should I care for my Rothwell pieces?
To preserve the longevity of our premium fabrics, we recommend following the specific care instructions on the inner label. Most of our structured pieces are dry-clean only, while our cotton essentials can be machine washed on a cold, delicate cycle.